This section of our website attempts to answer our most frequently asked question. If you can't find the answer to your question from the list below, please contact us.

How does it work?
Before you order with Designer Specs, you will need to have a copy of your prescription unless you intend only to purchase the frames. You can use a prescription as long as it is less than two years old. If you don't have a valid prescription then you will need to visit your local optician to obtain a new prescription. Obviously, you don't want to purchase any glasses from the optician but make sure you obtain a copy of the prescription. Then, place your order online. Once your order has been placed you will need to forward a copy of your prescription to us. You can do this by email, phone, fax or mail.

How can you charge such low prices?
We don't have high street stores or expensive equipment to run. We don't have to employ experts to offer advice. Therefore our overheads are far lower so we can afford to lower our costs.

How long does delivery of my order take?
We will start to process your order as soon as we receive it. It takes us around 7 days to make up your order and get it delivered to you. This is our average turnaround but should be no more than 10-14 days depending on your order (adding tints and extra coatings will take longer).

What are the postage and packaging charges?
Nothing. The price you see includes all delivery and packaging charges. We do not hide any figures - the price you see is the price you pay.

How can I pay for my order?
We accept all major credit and debit cards, cheques, postal orders, Paypal and Nochex.

Can I view the frames before placing an order for the lenses?
Yes. Simply buy the frames and make sure you're happy with them first. If you're satisfied with the frames, then send them back to us and we'll fit the lenses for you. Once lenses have been made and fitted, we cannot accept returns.

What different types of frames are there?
Please click here to view the answer to this question.